How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

We were ripped off in Las Americas Tenerife in July this year

Customer Question

We were ripped off in Las Americas Tenerife in July this year . I paid with visa debit and not a credit card can I get My £3.000.00 back for items worth only £250.00. Do I get the police involved I am going back on Tuesday August 26th to try to get my money back. I have tried to contact the Consumer office in Los Cristianos but no reply
Submitted: 3 years ago.
Category: Law
Expert:  Alex J. replied 3 years ago.
Thank you for your question and welcome.
My name is ***** ***** I will assist you.
How exactly were you ripped off?
What did you buy and who did you pay the money to?
Kind regards
Customer: replied 3 years ago.

In July I bought an 8" 16GB Tablet with accessories for £323.27 from a shop in Los Cristianos Tenerife Called EUROPE CASH& CARRY.Then the owner said ineeded axtra GB to watch films etc. not knowing anything about computers I paid again BUT this time he made the payment different to the actual price and charged me £2561.41 from my Visa card! I have tried contacting The Consumer office in Los Cristianos but no response contacting the Citizens Advice weekly to help but no response. I am returning to Los Cristianos on Tuesday next week to try to get my money back can you help me to contact an agency that can help me?