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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71053
Experience:  Over 5 years in practice
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How do we go on, if a website we hired a Villa from was totally

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How do we go on, if a website we hired a Villa from was totally Missleading,
do we have rights to complain
Thank you for your question. My name is ***** ***** I will try to help with this.
Are the owners of the site in the UK?
Customer: replied 3 years ago.

yes they live in the UK

and advertise on Owners Direct,

the pictures on the site were not to how we found the villa (some were)

the location was further away than what the owner said

said was nice sandy beaches, was Grit and gravel beaches

20 min's stroll through nice village - was a 40min walk down a dual carriage way

just to give you a few examples

Did you stay at the villa?
Customer: replied 3 years ago.

yes for 2 weeks

we had no alternative but to stay as no where else to go,

but we emailed owner our disapointment straight away but was really rude with reply

You are free to complain. Nobody can stop you doing that. It doesn't mean he will be forced to react positively of course.
Whether or not this is worth suing over is another matter. At least they are UK based so you can sue at the small claims court cheaply and quickly. However, you did remain in the villa. Come what may you are liable to pay.
The only possible claim is in misrepresentation for the diminution value between the price that you paid and the price that it would have been worth had the truth been known.
Can I clarify anything for you?
Jo C. and 2 other Law Specialists are ready to help you