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Hello my name is ***** ***** I will help you with this.
Which country is their gaming licence in please?
How did they let you open another account?
Hi - thanks
They are a financial spreadbetting company based in London (registered office) - all my communication with them is via email - i closed the account asking for it to be permenantly deleted (to protect myself really) but when i emailed a few months later saying i'd like to start using it again they opened it for me.
Ive subsequently lost a lot of money through this account
I never told them I had gambling issues
How much have you lost?
over £50k - not sure exact amount - would need to check account
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
They are in breach of Section 13 of the Sale and Supply of Goods and Services Act 1982
By failing to act with all reasonable skill and care.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation. As the matter is over £10,000 you will need representation for trial.
Can I clarify anything for you about this today please?
Am I likely to win the case? I never mentioned to them I had gambling issues - it was only the sentence 'permanently delete account' that his would be based on?
is there any precedent to indicate likelihood of success
If you asked them to delete the account or be excluded then you may have a case
Have people claimed successfully in similar cases?
I dont know - 99% of cases are not reported.
And it also depends on the Judge you get on the day.
One may find for you, another not - this is why litigation is not certain
ok - thanks - if Im looking for a lawyer - what specialism would this come under?
This is civil litigation
Can I clarify anything else?
no - thats fine - thanks