How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71034
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

How do I get a Refund from a company that just lie?

This answer was rated:

How do I get a Refund from a company that just lie?
Thank you for your question. My name is ***** ***** I will try to help with this.
-Could you explain your situation a little more?
Customer: replied 3 years ago.

I paid a £1970 deposit TO BATHING SOLUTIONS for a walk in shower. It became clear that it was not going to be suitable for me. I sent a cancellation slip by recorded delivery. They accept that I am entitled to a redund and do not argue with me but do not send a refund.

How long ago did they agree?
Customer: replied 3 years ago.

A week and a half ago

Thank you.
To be wholly honest, it is not worth acting against them at all at this stage. I realise the is unattractive but it doesn't suggest that they will not pay. A delay of just over a week and a half is not unreasonable I'm afraid.
You can always send them a letter giving them 14 days to refund you in full and making clear that if they do not you will sue at the Small Claims Court. It's cheaper enough to do that but if you issue against them now then there is a risk that you will face a costs order as the Judge could say it wasn't reasonable to issue so quickly.
I am very sorry but I have to give you truthful information.
Can I clarify anything for you?
Customer: replied 3 years ago.

Thankyou that is helpful . I will write. Do you think 14 days is enough notice in this instance?

Oh yes, 14 days from the date of your letter would have been in the region of 24 days which is very nearly a month. Perfectly long enough to issue a refund.
Then you could justify suing but it won't come to that. They will pay out.
Jo C. and other Law Specialists are ready to help you
Customer: replied 3 years ago.

Thankyou for the help I will do as you suggest.

No problem and all the best.
Remember that I am always available to help with your questions. Even if I am in Court I will usually pick up a question within 12 hours. For future information, please start your question with ‘For Jo C’. You can also bookmark my profile