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Hello my name is ***** ***** I will help you with this.
Could you not walk around the player the other way or stop until they have completed a shot please?
The snooker room was small - there were 2 tables -being a Friday night it was crowded - with players surrounding both tables. Yes - I was careful and made my way slowly - I am not aware if the player was taking a shot or just stepped back to make way for another player. The space between the wall and the edge of the table would be approx 3 -4 ft. Is it not the duty of a hotel to provide safe and secure access to a room? Before checking in my companion and I had objected to the location of this room as we had been allocated another room away from the billard room - but the hotel had double booked and we had no choice but to reluctantly accept this room.
When you walked into the room and saw all the people, did you not know there may be a risk?
I was aware of the need to be careful and kept close to the wall on my left - but - hello - I am not in the middle of a battle field - that would be a risk - I could not have imagined in my wildest dreams that I could be knocked over in this manner on the premises of a modern hotel at 9 pm - while quietly making my way to my room. My question is: is it a Health & Safety issue when a safe and secure access to a room is not available.to a guest. Is a crowded billiard room considered safe access?
Did you ask anyone to stop?
When will Alex Watts be online? I have been waiting since 4.20. I am disappointed to have no response esp after I have paid £36/ - No appropriate advice or information has been forthcoming.
Can you not see my further question?
Did you ask anyone to stop?
My companion and I were clearly visible - I did not ask them to stop as they were more or less stationery - as these people are when they are looking at the table.and contemplating a shot. One would expect them to have had the common sense and consideration to see two women large as life entering the room. .I am not implying that my being knocked down was deliberate. It was an accident - which happened because there was no safe access to my room - which takes me back to my original question..
Ok - this is not a health and safety issue
If you can get to your room then there is clearly access
You may have a claim under the Occupiers Liability Act in which the Landlord must take reasonable steps to protect you.
If you were injured then you can claim compensation for loss and damage.
You need to write and set out your losses and request a payment within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce
If the matter is defended it will be set down for a trial. If the claim is for £1,000 (for personal injury) or less it will be a small claim and you will not need representation
Can I clarify anything for you about this today please?
I e mailedit the hotel within 4 days followed by a hard copy in the post - I have received no response. It is now 18 days since the incident. Yes - I am injured and traumatised - and I guess I would go the route of the Occupiers Liability Act. Tyour hank you for your advice.