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So, these guys can say they turned up at your house, can't prove they were even there, and charge me for it? Who knows if they even left their office? The other thing is you haven't really said much about confidentiality. Am I entitled to that? I read in their code of practice that they 'can't embarrass me publicly' and that I am entitled to confidentiality. They broke both rules when they identified themselves to a neighbour and said they were looking for me!!