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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Arik Airline has refused to refund our tickets money which

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Arik Airline has refused to refund our tickets money which we incurred as a result of them changing changing the departure time without notifying us. I also requested for compensation as we needed to stay an extra two days.
Alex Watts : Hello my name is ***** ***** I will help you
Alex Watts : For now please let me know how you paid for the tickets?
Alex Watts : For now please let me know how you paid for the tickets please?

The new tickets which were paid for in cash into the bank account details of the airline.


The original tickets were paid for via online from my account details.

Alex Watts : Did you have travel insurance ?

No, I don't have travel insurance.

Alex Watts : Why not?

Because I didn't take any.

Alex Watts : Yes but why? Do the airline have a UK office?

Their head office is in Nigeria. They don't have a main office , but have travel agents here in the UK. This was why I was given an email address to write to them. Email address is this *****@******.***

Alex Watts : Yes but I need to know why you did not take travel insurance when one would have expected you to do so, as it wou
Alex Watts : as it would cover things like this

I didn't feel it was necessary at the time.

Alex Watts : Where was the travel to please?

From UK to Lagos, Nigeria to UK. So it was on our way back from Lagos, Nigeria to UK that the departure time was changed.

Alex Watts : Ok, that will be a problem not having insurance
Alex Watts : The law expects you to have it to minimise your losses. However I will tell you how to issue a claim etc
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clairfy anything for you about this today please?

Everything is clear. Thanks a lot.

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