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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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A blackjack table in London displayed the usual felt with "insurance

Customer Question

A blackjack table in London displayed the usual felt with "insurance pays 2 to 1". However when I attempted to take the insurance the staff claimed that I could only take insurance if I had a natural blackjack. I have played all over the world and only seen this bizarre rule in London. The clearly display that the offer insurance but they obviously don't. Do I have a case for false advertising or similar.
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.
Alex Watts :

Hello my name is ***** ***** I will help you with this.

Alex Watts :

When you say neutral blackjack what do you mean please?

JACUSTOMER-1uas9b97- :

natural blackjack, it means hand value of 21 with only 2 cards. 21 can be reached with more than 2 cards however a 2 card natural blackjack is better

Alex Watts :

Forgive me yes. So they wouldn't let you take insurance against the dealers Ace unless you had BJ yourself?

JACUSTOMER-1uas9b97- :

exactly, unlike all other casinos around the world and most in london, they denied me insurance. Taking insurance when i hold a BJ makes no sense because if dealer does get BJ i get paid from the insurance and if dealer does not get BJ i get paid from my BJ, so taking insurance or not taking it while holding a BJ has the exact same outcome. Insurance is supposed to be offered regardless of the players hand, and the display on the table was exactly the same as any 'normal' casino that does give insurance to any hand. They should not display that they offer insurance when in fact they arent.

Alex Watts : I agree with you. I have never heard of this. It should be displayed at the table. As you know, Insurance can be taken with whatever cards you have on the table as long as the dealer shows an A.
Alex Watts : Of course that is how a normal casino does it.
Alex Watts : But as you also know part of the house edge is getting people to take insurance
Alex Watts : What you should do is write to the casino, this is not a normal rule and should be displayed.
Alex Watts : If that does not resolve the issue them complain to the Gambling Commission. They can investigate your complaint and their website is
Alex Watts : But no, this is not normal rules.
Alex Watts : Can I clarify anything for you about this today please?
Alex Watts :

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