Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : Was it ever discussed that he would remove the old materials or did you just assume please?
Alex Watts : .
JACUSTOMER-ym5qng33- : It was never discussed and he didn't tell me about it
JACUSTOMER-ym5qng33- : I got interrupted please continue, I have paid for this!
Alex Watts : Ok. What is it you want to achieve?
Alex Watts : Do you know the costs of putting things right yet?
JACUSTOMER-ym5qng33- : No I have a plasterer coming to me tomorrow evening
Alex Watts : ok. You need to get a number of quotes for putting the work right that was part of the job or he failed to do correctly. This forms your loss
Alex Watts : You need to write and set out your losses and request a he does the work correct or a refund of that loss within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
JACUSTOMER-ym5qng33- : Ok then what? Can I stop the cheque until the job is completed? Minus what I may have to pay somebody else to complete? I find the man quite intimidating and would rather not have him back in my house but am willing to if advisable
Alex Watts : You could stop the cheque and deduct what the cost is.
Alex Watts : But you don't know what that is going to be yet.
Alex Watts : You also need to get a number of quotes for the work as you have to mitigate your loss
JACUSTOMER-ym5qng33- : Yes, sorry typed that before I read your while reply.
JACUSTOMER-ym5qng33- : should I inform of him my intentions?
Alex Watts : ok
JACUSTOMER-ym5qng33- : should I stop the cheque anyway?
Alex Watts : Yes.
Alex Watts : Thats a matter for you whether you stop the cheque.
Alex Watts : If he is going to owe you money then you are entitled to
JACUSTOMER-ym5qng33- : Ok that is fine thank you
Alex Watts : Can I clarify anything else for you?
JACUSTOMER-ym5qng33- : i needed to be sure the law was on my side in this matter
Alex Watts : of course and it is.
JACUSTOMER-ym5qng33- : Good thank you. Where are you based?
Alex Watts : Midlands.
JACUSTOMER-ym5qng33- : oh sorry! Sunday pm. I imagined it be abroad
Alex Watts : No!
Alex Watts : Can I help with anything else today.
JACUSTOMER-ym5qng33- : That's good! Thank you again
Alex Watts : Can I help with anything else?
JACUSTOMER-ym5qng33- : No that is all. Thank you Alex. Enjoy rest of weekend
Alex Watts : and you. If I could invite you to rate my answer before you go, the button should be at the bottom of the screen
Alex Watts : If you need more help please click reply.
JACUSTOMER-ym5qng33- : Will do
Alex Watts : If this answers your question could I invite you rate my answer before you leave today.
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