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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I bought a gogo. Elite 4disabled scooter January 13 this year

Customer Question

I bought a gogo. Elite 4disabled scooter January 13 this year it failed two weeks ago I contacted care co discount mobility, they sent repair man who said the main control unit was at fault . care co have said they will not cover it under the twelve month electrical warranty as it was our fault for using it in the wet keeping it in a damp place .the scooter is kept in the dry we do not go out in the rain or anywhere it would get that wet. I feel they should inform customers they can only use it when It is dry can help.
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.
Alex Watts :

Hello my name is ***** ***** I will help you with this.

Alex Watts :

To be clear you purchased it in January 13 or 14 please?

Alex Watts :

Do you know the cost of repair please?