Alex Watts :
Hello Mike my name is ***** ***** I will help you with this.
Alex Watts :
For now please let me know how you paid for these videos and did you order online or purchase in store?
Hi Alex, thanks for your response.
I purchased on line and paid via PayPal.
The business is called Smart Sentinel.
Alex Watts : Ok. When did you purchase and when did you try and cancel?
Alex Watts : Have you disputed through paypal?
Hi - I purchased on Sun 5th October. The payment didn't clear through PayPal until Tuesday 7th Oct and I finally got the software and managed to log in with their security codes etc until Thursday 9th Oct.
I wrote by email today (Thursday) saying that I had watched all the training videos and have decided after seeing what the opportunity is all about, that it is not for me. I suggested that they refund my payment and understood that any costs incurred would be taken from the refund.
They have stated that refund is not an option as I agreed to their terms and conditions.
I haven't made any contact with PayPal asking for a refund.
Alex Watts : Ok. Contact paypal asking for a refund, you have 14 days under the cooling off law.
Alex Watts : however in any event the company must give you 14 days cooling off period - this is required by law under the Consumer Contract Regulations.
Alex Watts : But complain to Paypal they ahould resolve it.
Alex Watts : If they do not you need to write to the merchant
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clairfy anything for you about this today please?