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Hello my name is ***** ***** I will help you with this.
Did the installation have a warranty please?
Yes,12 months & 12,000 miles.My original clutch lasted 90,000 miles which is about what you would expect.
Have you had another garage inspect it to see if the product was defective please?
I have not had another garage inspect it.The clutch and dual mass flywheel have been returned to the manufacturer with a covering letter from the garage owner who carried out the work for me in the faint hope that I might recover some of my costs.
You need to write to the gargae and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thank you for your help