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Hello my name is ***** ***** I will help you with this.
Do they have terms saying errors and omissions excepted?
They do not have any terms, it was a straight forward purchase of an item.
Ok - then in that case its their fault.
They need to give you the goods for the price contracted for, ie the lower price.
If it is their fault and a mistake then unless it was obvious, ie you brought a new porche for £10, then its their own tough luck
You do not have to pay the difference
Can I clarify anything for you about this today please?
Ok, What exactly happened was that I chose a diamond ring for my wife and they sold it to me for the wrong price, because they mistook it for a different ring that I was also looking at, and they charged me for the cheaper ring, even though I clearly chose "and they wrapped it up for me" the more expensive ring. They also gave me the wrong certificate for the diamond ( ie I have the certificate fo the cheaper ring).
Sorry, hadn't finished. They have now written to me asking me for the certificate back and for the balance of the money that they have lost from there mistake. Only problem is that I do not have the certificate for the diamond that is in my possession
Indeed. But anyway its not your fault.
They made a mistake.
Its too late!
You are not responsible
Does that help?
It does, thank you, ***** ***** I have any way of getting the correct certificate from them as tey have made a mistake giving me the wrong one.
You need to write and ask them for it or say you will apply to the Court if they refuse.
Of course it depends whether you want or need the certificate.
If they refuse then you can issue proceedings. You need to complete form N1
And submit it to Court.
The Defendant will be sent a copy and the Court will then list the matter for hearing
You are asking the court for an order that they 'deliver up' the certificate
Does that assist?
Yes you have been most helpful, thank you