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Hello my name is ***** ***** I will help you with this.
Did they come to you or was the deal signed on their premises please?
the surveyor came to house after a visit to my house yesterday.
OK. In that case you have a cooling off period of 14 days.
So yes you can cancel within 14 days and get a full refund.
This is under the Doorstep Selling Regulations
Can I clarify anything for you about this today please?
do i wait for further documents or write to cancel robin
I would just write to cancel asap
Does that help?
thank you should, i use recorded delivery for the cancellation robin.
No, first class post with proof of posting is fine
Is there anything else I can help you with?