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LondonlawyerJ, Advocate
Category: Law
Satisfied Customers: 865
Experience:  Solicitor with over 15 years experience.
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Hello, I have a problem with my the property agency, that

Customer Question

I have a problem with my the property agency, that manages my previous house. I was renting the house for 1.5 years and now the agency is hiding the conversation to our landlords regarding the checkout and they wants to charge me
for I think redicilous things like: after we moved out, we hired an agency to clean the house proffesionally and there was rubbish, that we put infront of the house. They want to charge us now for the removal of that rubbish, but first we
moved out during the week on Wednesday and the council remove the rubbish every Monday. Do you think the agency can charge us for rubbish when we paid every month Council tax and this is what we pay for as well, so the rubbish will be removed
by the council. They want to charge us also for another stupid reasons, but this was one of the funniest. Do you think they have the right?
Submitted: 4 years ago.
Category: Law
Expert:  LondonlawyerJ replied 4 years ago.

Hello, I am a solicitor with 20 years experience. I will try to help you with this.


It doesn't sound like a reasonable thing to do to charge you for removing rubbish if the council would have move din the next few days anyway. How much rubbish was left and what sort? Would ther have been issue with the dustmen removing it? Does your tenancy say anything about this?

JACUSTOMER-95gpaqa9- :

Hello, thanks for your answer. Actually now they agree that the rubbish has been collected and they do not require money for that. Anyway the Agency now sent us list with all deductions and we do not agree with many of them. We will dispute them of course with TDS. One other thing and I would like to ask you is that they want to force us to accept a payment method to return us the undesputed amount by cheque and I wonder if they have the right to force us? They say this is company policy and also we have paid our deposit by bank transfer and not by cheque. Here is the quote from the Tenancy Agreement :

JACUSTOMER-95gpaqa9- :

"After the end of Tenancy the Landlord's Agent on behalf of the Landlord shall return the Deposit.
except in case of dispute subject to any deductions made under the Agreement, within 20 working days* of the Tenancy or any extension of it. If there is more than one person forming the Tenant, the Landlord or the Landlord's Agent may,
with the written consent of the Tenant, return the Deposit by cheque to any one person forming the Tenant at his last known address."

JACUSTOMER-95gpaqa9- :

I am attaching the whole agreement as well

Attachment: 2014-11-17_131039_ast_april_2013.pdf

Full Size Image


The deposit is your money held on behalf of you by TDS. I don't think the agents/landlord will have any role in forwarding you the money it will be TDS probably by bank transfer.