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Hello my name is ***** ***** I will help you with this.
For now please let me know what the contract says about termination and whether you signed up for a 12 month term?
Thanks for your reply. The contract is an on-going one started in 2011 and has an annual roll-over arrangement but looking again at the cancellation clause it appears to say that I must give 3 months notice which is contrary to what they are now stating. Can I hold on my question to you until I speak to them again and clarify this. I will let you know what their answer is.
Yes of course. The notice period should be 3 months, if that is what the contract says
Thanks for your help. It was a bit more involved than I thought but we have reached a compromise on the notice period. Regards
Great. It would have been 3 months.
Can I clarify anything for you about this today please?