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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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2days ago had delivered a riser recliner chair. After using

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2days ago had delivered a riser recliner chair. After using it for the first time.I discovered that the hand control only allowed for two movements,therefore is unsuitable for my physical problems...which is why I need it. I was never informed that there was an option to have a multi- control. When I contacted the manager he was most unhelpful. He said I would have to pay another £500 to have the multi control fitted.
Whilst I paid £500 deposit by cheque...Ipaid the balance of £1,400 by credit card.
What is my position should I return the chair?
Mrs V Blake
Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know how you ordered the item? Was it in store or at home?
Customer: I ordered it from home
Alex Watts : Were you given a cooling off period?
Alex Watts : Is there anything actually physically wrong with the chair, or does it just not suit your needs?
Customer: No cooling off period.
Customer: no cooling off period
Alex Watts : When did you order and when did they delicer?
Alex Watts : deliver
Customer: I am waiting for a reply
Alex Watts :

I have asked when did you order and when did they deliver?

Alex Watts :

Are you able to respond?

Customer: I have responded a few times
Customer: Ordered 3 weeks ago. It was delivered on Nov.28th
Alex Watts :

If you ordered it from home then you have a cooling off period of 14 days.

Alex Watts :

If they did not give you that then the cooling off period has NOT started.

Alex Watts :

Therefore you can cancel even though you have taken delivery as if they have not given you a cooling off period, the clock has not started.

Alex Watts :

You can therefore cancel and get a full refund as the cooling off period has not started

Alex Watts :

Can I clarify anything for you about this today please?

Customer: I have e-mailed the company asking them to remove the chair and refund my money in full and am awaiting their reply.
Alex Watts :

Great. Can I help you with anything else?

Customer: The secretary has acknowledged my e-mail. So far there has not been a response from the Management committee.
Alex Watts : Ok. You can take the steps I have outlined above,
Alex Watts : The law says you are entitled to a refund.
Alex Watts : Can I clairfy anything else for you?
Customer: The matter has now been resolved. The company have offered to fit a new hand control free of the £500 charge .Ihave accepted their offer. I would like to thank you for your input . It has enabled me to achieve this result.
Alex Watts : Great, I am happy to helped.
Alex Watts : If I could ask you to rate my answer before you go - the button should be at the bottom of the screen.
Alex Watts : if you need more help please click reply
Alex Watts :

If this answers your question could I invite you rate my answer before you leave today.

If the system won’t let you please click reply.

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