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UKSolicitorJA, Solicitor
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Experience:  English solicitor with over 12 years experience
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Hello, I entered into a contract with the Palladium Travel

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Hello, I entered into a contract with the Palladium Travel Club which in total will cost me $6,900.
I have not used any services provided by the contract and have currently paid an initial $1414.50.
I have found from asking around online that there are many disgruntled customers with said company saying that there are no savings to made on holidays with this company and now having had the time to carry out some price investigation of my own, have realised my holidays with them will not only be restricted to their destinations, but will actually be more expensive than booking package deals.
Is there anyway to lawfully back out of this contract?
The signed contract says "Any dispute, contraversy, or claim arising out of or in connection with this Agreement including Schedule"A" (this is the payment plan) or any of the Annexes shall be settled in accordance with the domestic laws of Mexico and submitted to the exclusive jurisdiction of the courts of the State of Quintana Roo, Mexico. Is this legal considering I reside in the UK and the contract was signed in Hanover Jamaica?
The contract then states: "Furthermore "THE MEMBER" (me) irrevocably and unconditionally waives the right to plead, commence, prosecute, suit or take any legal action against any party here to or their affiliated persons it affliated parties or companies except in the courts previously mentioned. "THE MEMBER" specifically acknowledges that he or she waives whatever rights he or she may have to precede in any other forum."
Had I read that comment before signing I definitely would not have signed, unfortunately though I didn't.
Please could you advise me whether I have any get out that I can accomplish without travelling to Mexico.
Many Thanks.

Sorry to hear about this.

Yes, it is legal to have Mexican law and jurisdiction apply to your contract even if you are UK resident and signed the contract in Jamaica.

I would advise you to get in touch with PROFECO, which is a consumer body part of the Mexican Government as they should be able to help you:

There is nothing much you can do really from the UK.Profeco has helped one of my friends get out of such a contract so I speak from personal experience.

Hope this helps
Customer: replied 3 years ago.

I have written an email to Profeco and am waiting for a response.

In the mean time, I am outside of the 5 day period, does this mean I have no leg to stand on?

The 5 day period is for cancelling the contract i.e. the cooling off period.

If you were mis sold the contract, Profeco should be able to assist still.

All the best.
Customer: replied 3 years ago.

Thank you for your help so far.

I have read online that because the contract states it is governed by the laws in Mexico, Palladium Travel Club could only sue me in Mexico and the judgement would not be enforceable in UK.

Is this true? and if so would you recommend cancelling any further payments before they're taken?

Would I still be able to attempt for a refund through Profeco if I followed this route?

Many thanks for your guidance.

if the Travel Club obtains judgement against you in Mexico, you could be sued on this Mexican judgement in England, so you should not assume that you cannot be pursued by them in the UK.

See here for further reading:

As such, I would not advise you to stop payments to them but that is your choice as to whether or not you wish to take the risk of being sued in the UK. I cannot advise on the Profeco process as that is Mexican jurisdiction.

I trust your queries have been answered. Please leave feedback.
Customer: replied 3 years ago.

Before I rate could I please refer you to this link:

And ask how my case is different and under what section in the link you gave me could PTC persue the case in england when I was mis sold in the first place?

Many thanks.

Mexican judgements are not enforceable in the UK, that is correct, however, they may sue you on the Mexican judgement in the UK courts and obtain judgement from the UK courts against you which then may be enforced against you.

The possibility of the above happening is remote but if they wish to do it, they certainly could.

Hope this clarifies.
Customer: replied 3 years ago.

Thank you for your time and knowledge, may I just clarify one last thing then rate your excellent help.

If I was lied to about the membership prior to the contract signing and given a false understanding of the agreement (even though the contract doesn't mention some of the things that were falsely claimed) would that count as being mis-sold and void the contract?

Under these circumstances, would a UK court pass judgment against me?

Yes, you may argue that you were mis-sold the vacation. You may certainly defend any court action brought against you in the UK.

All the best and I look forward to your review.
UKSolicitorJA and other Law Specialists are ready to help you
Customer: replied 3 years ago.

Sorry to be in contact again.

Could you please read the following extract of a letter I have written to the Palladium Travel Club. It contains what I believe are the legal misrepresentations by the travel club at the point of sale:


The saleswoman we spoke with was called RIA, and was rather aggressive in her sales approach. She used leaflets and brochures to explain a number of aspects of our contract, which upon signing have simply been lies. I will list the misrepresentations below, explaining the claim made by RIA on PTC’s behalf and then explaining what is offered in reality by the club:



Palladium Nights and Worldwide Network Weeks are fully interchangeable. You can exchange Palladium Nights for Worldwide Network Weeks or Vice Versa.


We have 70 Palladium Nights and 10 Worldwide Network Weeks. We can swap Worldwide Network Weeks for Palladium Nights, but we can’t swap the other way around.

The Worldwide Network weeks were the main selling point of the product for us.



We were walked around a very grand room and RIA told us that accommodation grades at Palladium resorts only differed by the number of people they slept. She told us the room was for members only, and as it had one bed we would be able to make use of the room under a Junior Suite membership. We asked for this to be re-confirmed when back at the hotel’s salesroom, which she did with the use of a brochure.


The room we were shown around was some kind of Royal Suite and we are not allowed to use it under our Junior Suite membership.

This was another key part of the product in convincing us to purchase the membership.



There was no need to read the paperwork as we had already had the terms of the agreement explained to us by RIA.


We were hurried through the process and pointed where to sign on the relevant documents. The paper contract doesn’t mention things we were promised at the point of sale, adds in things we were completely unaware of (the legal jurisdiction of the contract) or states a differing agreement (as seen in these other misrepresentations).



The offer was special and only available if we signed today. We would receive Special Preferential Rates, heavily discounting future holidays to Palladium Resorts.


We received a document called “Annex 1”, containing the Junior Suite Rates amongst the paperwork we were pointed out to sign.

After leaving the salesroom and calculating the cost of a holiday using these “Special Rates” it would seem that the only thing “Special” about them is that they are over inflated.

Our Holiday to Grand Palladium Jamaica cost us £2,816 for 14 nights All Inclusive in October 2014 (I can prove this using my bank statement).

Under PTC’s Special Rates the same holiday would cost $3164 for accommodation alone, which using the current 1.6 conversion rate is £1977.50. We would then still have to pay £1,487.96 for equivalent flights (this can be checked at Thomson’s website), leaving the total holiday costing £3465.46.

This makes PTC’s special rates £649.46 more expensive AND we have to pay them a membership fee for the “privilege” of these “special” rates, further boosting the cost of the holiday.


We were told by RIA that using a Worldwide Network Week would cost us around £300 and shown a brochure of lots of destinations we could go. “The process is as simple as booking a hotel.”


Worldwide Network Weeks can be deposited into a timeshare exchange like RCI for a payment of $249 to PTC. This gives us points on RCI which can be exchanged for timeshares on RCI. This process also incurs fees with RCI.

The weeks are not even 1 for 1, as higher quality exchanges will use more than one of your weeks, and if you need to combine multiple Worldwide Network Weeks RCI will charge more fees.

This misrepresentation gives massive omission of facts and extra charges and also outright contradicts their statement that the product was not a timeshare.

Had any of this been mentioned we would not have bought the membership.



Our product is NOT a timeshare.


The Worldwide Networks Weeks (the key part of their product for us) very much is a timeshare.

Furthermore to the above misrepresentations, we were also not given key information prior to signing the contract, such as the Verification Officer (Colleen White) giving no mention that we were entitled to a cooling off period of 5 days under Mexican Law, a fact I have only recently found out.


Please could you advise under UK law which of the above would count as legal misrepresentation of a product.

What kind of proof can be provided to prove a misrepresentation? As it stands I think it would be our word (and other comments on the internet) against theirs.

I want to make sure that if they sought legal action in the UK against me I would not be in the wrong.

Many many thanks for your help

Please open a new question with your additional queries.