Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : To confrm it was a debit and not credit card please?
Hi Alex it was a Visa Debit Card
Alex Watts : Sad
Alex Watts : Sadly you can't charge back, that is only for credit cards.
Alex Watts : you do have protection under the cooling off regulations but you will need to claim your money back from the comany direct
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation. Can I clarify anything for you about this today please?
Thanks very much Alex for your advice at least it clarifies things for me, it was a rather stupid thing for me to do in the first place - lesson learnt,a great service you provide by the way - Thanks again have a good day !