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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I am currently renting through a letting agency and have terminated

Customer Question

I am currently renting through a letting agency and have terminated my lease with them (all amicable with no issues). The owner of the property has decided to drop the existing letting agency and instruct a new one, at first I was happy to go along with their requests to allow viewings on my terms (ie one day a week at set times etc) but they've now started messing me about, changing times at the last minute, booking viewings when I was on holiday even though they'd been advised I was away. My question is this : am I legally obliged to let this new agency in to the property to conduct viewings when I'm still living there?
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.
Alex Watts : Hello my name is ***** ***** I will help you with this,
Alex Watts : For now please let me know what your agreement says about viewings?
JACUSTOMER-4ww6autk- :

I would have to check my paperwork but my agreement is with the existing letting agents and not the new ones, also the agent conducting last nights viewing agreed that they didn't have any right to gain access until after my lease finishes in January. Up until they started moving the goal posts I was quite happy for them to get a spare set of keys from my letting agent once I'd removed all my personal belongings. They had approached my letting agents initially for the keys but their request was denied and they were told keys would only be handed over either when my tenancy finished or with my permission.

Alex Watts : Ok it makes no difference who the agents are,
Alex Watts : Viewing can only be done in accordance with the contract.
Alex Watts : If there is no clause allowing it then they can't
Alex Watts : The agreement should set out if it is allowed how much notice should be given.
Alex Watts : In any event they have to be at reasonable times.
Alex Watts : They can only allow viewings if it is in the contract.
Alex Watts : They also can't change times, if they do they should give you another 24 hours notice.
Alex Watts : But check the contract, this will show you what is and is not permitted.
Alex Watts : Can I clarify anything for you about this today please?
Alex Watts :

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JACUSTOMER-4ww6autk- :

Hi I have spoken to my own letting agents 're treatment by new agents. They have spoken to them and result is new agents have not to contact me again and any viewings will only be done after my tenancy ends.

Alex Watts : Great
Alex Watts : So a good result?