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The warranty reads as follows:
Parts guaranteed for 10 years. 24 months extended warranty to cover labour (total of 36 months). This warranty does not include the by-pass set or hoses, nor does it include any component or pipework that has suffered damage due to mishandling or interference.
The tax date for this sale was 7/10/2009.
1. Whoever you paid, that is your claim so if it was Silkstream then yes it is them
2. You should write if you have not heard back within 14-28 days
3. You then issue proceedings against the firm directly, rather than insurers
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Is email ok instead of writing by post?
Not really, post is better unless they confirm receipt/
They have confirmed receipt of my original complaint by email.
Does that help?
In summary then, my plan is to email them immediately stating that I will deal with Silkstream only (not the insurers) and they should have reimbursed me by 14th Jan, which is 28 days after my original complaint on 17th.
...otherwise I will proceed to Small Claims.
Does that sound right?
Yes that is correct.
Thanks for your help.
As soon as we are finished it will be bedtime!
I have food fatigue
Can I clarify anything else for you?
Nope, I have a plan.