How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Alice H Your Own Question
Alice H
Alice H, Solicitor/Partner
Category: Law
Satisfied Customers: 2850
Experience:  Partner in national law firm
Type Your Law Question Here...
Alice H is online now

We signed a contract on 17-1-14 to have our roof replaced in

This answer was rated:

We signed a contract on 17-1-14 to have our roof replaced in January 15. On the paper it states we only had 7 days in which to cancel the contract. We now feel the cost is too much for us. Are we in law fully bound to that contract?
Alice H : My name is ***** ***** I'm happy to help with your question today.
Alice H : Did you pay a deposit?
JACUSTOMER-o5wde9ao- :

Hello Alice,

JACUSTOMER-o5wde9ao- :

Hello Alice, No we didn't pay anything, no deposit.

Alice H and other Law Specialists are ready to help you
Thanks for the additional information.
Could I also ask where the transaction was completed e.g. was it at your home?
Customer: replied 3 years ago.

Yes in our home. A salesman had knocked on the door and my husband wanted to hear more information about the roof replacement. He asked the salesman in and then thought it was a good idea to replace the roof and signed a piece of paper. This paper says it's a contract and could only be cancelled within 7 days of signing. We now think that the cost is a bit too much for us as we are pensioners 77 and 76 years old.

I'm sure I had read that you have 28 days cooling off time to any contract. Am I correct and can we cancel?

Thank you very much for the further information which has helped me understand the situation a little better.
I noticed from your earlier post that you said the contract was signed on 17-01-14 - is this correct?Did you sign on 17 January or did you mean 17 December?
The cooling off period by law under the Consumer Contracts Regulations is 14 days. So if your contract was signed on 17 December 2014 you can still cancel.
Your right to cancel a service starts the moment you enter into the contract and lasts 14 days.
The last date to cancel is 31st December 2014.
You should give notice in writing or by e-mail immediately.
If the company takes any issue with the 14 day period you can say that you are exercising your rights under section 30 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
I hope this helps.
Happy to discuss further if needed.
Customer: replied 3 years ago.

Dear ***** H,

Thank you so much for your advice. This is saving us a lot of worry and stress. I hope we don't have any bother.

Thank you Margaret.

My pleasure.
All the very best for 2015.
Customer: replied 3 years ago.

Hello Alice H, I have another question. My daughter's neighbour is a very selfish person. She doesn't like children and my daughter has three young children. This neighbour is deaf and to be extra spiteful leaves her TV on every night at full blast until 7 am. My family can't get any proper sleep. The neighbour has ignored please from my daughter to turn the TV off. What can they do to get this person to stop? Margaret.

Hello MargaretAs this is a separate issue you will need to post a new question and pay an additional fee. If you ask for me by name then I will make sure to answer it.Alice.