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My appointment with a named RCVS practice director was dishonoured. Surgery was taken by a young inexperienced assistant quite unable to cope with a powerful Gander even with my help. Requested, the RCVS director impatiently attended. Without a word, clearly agitated and annoyed his body language oozed volumes. His scant ‘examination’ took precisely 10 seconds before leaving bellowing ‘Infection’. The assistant then administered an antibiotic injection.
Two weeks and no improvement I sought Vet’ treatment elsewhere. Sedated within five minutes a tumour was diagnosed. As a consequence of initial malpractice and duty of care the animal had been allowed to suffer unnecessarily for two a further weeks. Final attention was advised.
Footnote: Perhaps the appearance of a shabbily dressed octogenarian with a worthless old goose
may well have had some bearing on the matter initially.
How much are you seeking to recover?
It's no a question of money. It's a conviction in terms of the law for negligence in the treatment of one of my flock. A RCVS have a duty of care.
Thats a civil matter though not criminal so there would not be a conviction as such
Forgive me Alex, I struggle with this sort of thing. I've never done 'chat' before. OK then, if it's a civic matter and money is the answer, so be it. Where do I go from here?
You need to write and set out your losses and request a payment within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not pay you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
If they are registered you may also wish to contact the Regulator to make a formal complaint
For more information on that please see:
Can I clarify anything for you about this today please?
Not today thank you Alex but I would like to leave it open for a few days. Our family business reopens Monday 5/1/15 when my daughters may well be able to guide me on.
Indeed. If you do decide you have no further questions if I could invite you to rate my answer.
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