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Hello my name is ***** ***** I will help you with this.
For now please let me know whether you have written to the firm and made a formal complaint?
I would do that. The firm will have a partner that deals with complaints.
They can report back to you and say what stage the process is at
However it can take a number of years before a claim is settled.
But you can write.
If it has been settled and you have not been paid then you can complain to the Regulator.
They regulate Solicitors and their firms and if it has been settled and you have not been told this will be a breach of the rules
But the SRA wont investigate until you have complained to the firm
They offer a free and independent service at: www.sra.org.uk
Can I clarify anything for you about this today please?