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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Hi, I sent a package abroad to the Caribbean through my local

Customer Question

Hi, I sent a package abroad to the Caribbean through my local post office & paid for a Special Delivery. The post office used Royal Mail as the delivery service provider. To cut a long story short my package was first sent to the wrong country, and second, when it was found sent to the right country but contents were missing. I made a claim for compensation and was told that my claim could not be considered because it was sent to a PO Box address.
With most Caribbean islands all mail is sent to one main post office the the people go and collect their items. Surely post offices shouldn't be allowed to charge for a special delivery service to smaller countries have PO boxs.
I would like to know your advice on taking royal mail to court, and how successful I could be in getting compensation through this process. Thank you
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.
Alex Watts :

Hello my name is ***** ***** I will help you with this.

Alex Watts :

For now please let me know how much the package was worth?

JACUSTOMER-6e413fvi- :

The package is worth £700 but the claim is for more due to storage chagres, so the claim would be for roughly £1800

Alex Watts :

What does Royal mail conditions say about PO Box etc?