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Hello my name is ***** ***** I will help you with this.
Strange question but have you met this person?
Do they want money to release the passport?
the goverment of ghana are the ones withholding his passport he needs to fulfil an obligation of investment in a project before they will release the passport but lloyds tsb have frozen his account and called it classified so he cannot get any money at all so cannot fulfill his obligation
Have you ever met this person?
the person in question is my boyfriend
Yes. I need to know if you have ever met him or did you meet online?
i have met him not online why whats the difference
Ok, so he exists because you have met him. Here in the UK?
Ok. What is it you want to achieve, Lloyds to release the account?
yes so i can get him home
Ok. You need to write to the bank and make a formal complaint. They will investigate the matter and come back to you.
Your bf needs to speak with Lloyds and authorise them to speak to you
If that does not resolve the matter you can then complain to the Financial Ombudsman
They offer a free, independent service at: www.financial-ombudsman.org.uk
Or if you cant wait you can seek a Court order.
You would need to complete form N1
The Court will list the matter for hearing and decide whether to make the bank release the account
Can I clarify anything for you about this today please?
no but thanks for your help
Great. Can I help with anything else today?