How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
Type Your Law Question Here...
Ash is online now

sorry ,,i was on before ,but didn't know what to do ,,,anyway

Customer Question

sorry ,,i was on before ,but didn't know what to do ,,,anyway ,once i was in a LOT of dept ,so just done balance transfares with different banks ,,I have no problem with paying £38 pounds ,,but as I have 3 banks to investigate ,is that £38 pounds per bank ,,,confused
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.
Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : i am not sure what your question is?
JACUSTOMER-19wtebwi- :

Hi Alex ,,I was in thousands of dept and worked hard to clear this ,,I was doing balance transfares ,so wondered if I was paying PPI to any of these banks ,I got in touch with one of these banks ,Barcley,which I did pay PPI unknown to me ,,,so they paid me ,,the others I don't know ,,

Alex Watts : Ok, so you want to reclaim PPI from the other banks?
JACUSTOMER-19wtebwi- :

Hi Alex ,,sorry I had to do something very important ,,,so yes I would like to know did I pay PPI to these banks ,,,

JACUSTOMER-19wtebwi- :

Are you coming back to me alex

JACUSTOMER-19wtebwi- :

Anybody ???

Alex Watts : Yes I am here but was just on another screen.
JACUSTOMER-19wtebwi- :

Hi alex ,sorry

Alex Watts : You need to write to each bank and make a formal claim in writing.
Alex Watts : They will investigate the matter and see whether You have PPI
Alex Watts : If they reject the claim only then can you complain to the financial ombudsman.
Alex Watts : They offer a free, independent service at,
Alex Watts : That should resolve the matter.
Alex Watts : Can I clarify anything for you about this today please?
JACUSTOMER-19wtebwi- :

so ,thats it ,So I paid you just for that information ,,No it was £38 pounds for nothing ,,,

Alex Watts : What is it you want me to tell you?
Alex Watts : I can't write for you.
Alex Watts : I can only tell you what to do.
Alex Watts : You have to write to the banks and if they reject the claim go to the Ombudsman
Alex Watts : That is the process you must follow.
Alex Watts : Each bank has a process to follow.
JACUSTOMER-19wtebwi- :

forget it Alex

Alex Watts : for example Barclays.
Alex Watts : Their procedure is detailed here
Alex Watts :
Alex Watts : You complete a questionnaire and send it back to them.
Alex Watts : But each bank is different
Alex Watts : Can I clarify anything else for you?
JACUSTOMER-19wtebwi- :

have drink on my £38 pounds Alex ,,which I can ill afford ,you could have told me in 4 words ,,WRITE TO YOUR BANK ,,but you didn't did you ?,,,

Alex Watts : You have rated bad service. What else is it you would like to know?
Alex Watts :

What else would you like to know?