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Hello my name is ***** ***** I will help you with this.
For now please let me know whether you signed any terms and condition with Assist FM?
I signed a letter authority to act on my behalf
Ok, any terms and conditions?
Under terms of engagement it states I/we have read and accept assist fm terms of engagement and give them full authotity to make a claim on my behalf. However there is no such document. I have in my possession a complete claim pack as my husband was going to claim against lloyds
Ok - do they set out fees?
Under redress/compensation it doesstate that any monies will be paid out promtly less their fee, but coment of what their fee is
Their fee is not set out anywhere?
Ok. They are entitled to a fee for the work done as you have signed terms and conditions.
The law states they are entitled to a reasonable fee for reasonable work done.
If they have sent 2 letters and 1 to the bank they cant charge more than £100
That is a reasonable fee for the work
As stupid as it sounds it was the one question I was annoyed with myself for not asking
But they would be entitled to some fee, but just for the work done
The contract should set out what their fees are, in the absence of that they cant charge more and rip you off
Can I clarify anything for you about this today please?
Yes hindsight is a great thing.
You have come up with exactly what I thought. Should I call them or just write a letter with an enclosed cheque
I would write a letter.
But I would wait until they ask for a sum off you.
They may have forgotten!
Dout it last letter was giving the bank 8 weeks to respond. But they were very adiment on the phone that if the bank got in touch with me I was to ignore them and contact them immediately
But they have only written 3 letters, so their fee should be limited
Yes, well I will bank the cheque and put a portion aside I accept that I owe them something but they could now pop up asking for 50%. Teach me to think it would only amount to about £200 max. Thank you very much for the advice.
Can I clarify anything else for you?
No I think thats fine thank you