Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know if there is a warranty and how long it is?
hi alex, the boiler came with a five year warranty so there is still three years eleven months and three weeks left on the warranty.
Alex Watts : It's bad news I am afraid. If this was the first time it had broken down then you could have asked for a replacement or a repair.
Alex Watts : Because you have had a repair you have lost the right to have a replacement
Alex Watts : Under the sale of goods act you are now only entitled to further repairs.
Alex Watts : So if you had not accepted an Initial repair you could have rejected it.
Alex Watts : sadly you can't do this now.
Alex Watts : I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Alex Watts : Can I clarify anything for you about this today please?
ok, not what i wanted to hear but thanks for the honesty.
could i ask for a replacement boiler?
Alex Watts : You could potentialy Sue for breach of contact and claim some comes nation
Alex Watts : compensation
Alex Watts : You can ask, but it's not s right.
Alex Watts : As you have had a repair.
Alex Watts : Your legal entitlement is to continuing repair only
Alex Watts : I am sorry
ok no worries, i just feel like i have been ripped off after spending £1300 on a boiler and then had to effectively spend an additional £900 to keep having it fixed. here is a bit of free advice....... stay well away from vokera and there boilers. :)