Alex Watts : my name is ***** ***** I will help you with this.
Alex Watts : please let me know whether they accepted your cancellation?
When I telephoned Orange a young lady took my call. I told her the details and she said she would check my account . She then said I was right there had not been any calls and she would cancel the account and |I should take the phone back to the shop . I subsequently did this and the Manager told me the shop had been taken over by a new firm and the person who sold me the contract had been dismissed. He spent a long time on the phone to orange and then told me that I would have to ring them and ask rteturns package to send the phone backl to them which I did. They never responded and the phone is packed ion the original box on my desk awaiting their instructions.
Alex Watts : You should formally write and complain to Orange. Let me get you the details
Alex Watts : Customer Services, EE,***** Sunderland, Tyne and Wear, SR3 3XN,
Alex Watts : They will investigate the matter and come back to you. They should also have records of when you cnacelles.
Alex Watts : cancelled.
Alex Watts : That should be the end of the matter and if not you can complain to the ombudsman. They offer a free and indepemdent service at
Alex Watts : If that does not resolve the matter then you can complain to the Ombudsman. They offer a free, independent service at
Alex Watts : http://www.ombudsman-services.org/communications.html
Alex Watts : that should resolve any complaint you have.
Alex Watts : Can I clarify anything about this today please?
i HAVE ALREADY DONE THIS SEVERAL TIMES . tHEY IGNORE ME. Orange is now EE and they have passed the case to Moorcroft debt collectors > i have contacted Moorcroft and they ign ore my complaint and jsut keep chasing me aand more money.DASsay I have to pay Moorcroft £10 but I cannot see how this helps as they are not going to admit they are wrong. Is'NT this A BREACH OF CONTRACT AS THE GOODS SUPPLIED WERE NOT SUITABLE USE THEY WERE INTENDED
Alex Watts : Have you been to the Ombudsman?
Alex Watts : i agree, the goods supplied were not fit .
Alex Watts : purpose
Alex Watts : This is why you need to take it to the ombudsman.
Alex Watts : The ombudsman will have a view.
Alex Watts : Even then you can refuse to pay, say take me to court.
Alex Watts : They would then have to show that their equipment did provide a service. They can't show that because it did not.
Alex Watts : But the ombudsman is the next step .
Alex Watts : Can I clairfy anything about this ?
I originally asked with O2 network as I had previously found this worked. and I lost my old phone. The salesman told me theydid not do O2 any more which was a lie and sold me on orange. When I found it did not work, and I did try it over a reasonable period ,, I rang and cancelled. I have since purchased a new phone and got an O2 network and it works perfectly .
Alex Watts : Sure. You need to go via the ombudsman that has to be your next step.
Alex Watts : That should resolve the complaint once and and any alleged debt
Ok Thankyou I will get that done. Can you tell me who is CISAS?
Alex Watts : http://www.cisas.org.uk
Alex Watts : Adjudication scheme. The ombudsman may refer the dispute to them
Alex Watts : Either way you get an external body to look at this.
Thankyou . DAS say I should inform them of the case
Alex Watts : Poor network coverage won't be the first time the body has needed to deal with that as s complaint
Alex Watts : yes,I would do that too. The ombudsman and CISAS
Many Thanks I will do as you say.
Alex Watts : Great. If I could ask you to rate my answer before you go today, the button should be at the bottom of the scren
Alex Watts : screen
Alex Watts : If you need more help please click reply