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A bit more information for you - We do not step completely out of the equation - after we have "sold" the contract we become the first point of contact for that customer's network enquiries - we have a customer care department to handle any enquiries from our "on base" customers - upgrades, billing enquiries, etc. - in other words we manage the customer's account for the period of the contract - normally 24 months. All billing payments go directly to the Network and we receive a monthly revenue.
Does that change things?
I think this is becoming clearer - under the terms of the agreement with the Network we must ensure that the customer is absolutely clear that we are not the network but that they are agreeing to an extension of their existing contract with the network.