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my name is ***** ***** I will help you with this.
Just to be clear she has paid work, but she also made the choice to not to allow you back?
She has been a very strange client throughout, she has on 2 occasions screamed at me
Ok, but is it right she has paid work but wont let you back?
I over looked it but my partner will not stand , yes she told us to leave and threatened with police
I called her yesterday and she said she does not want us back but we must still have her kitchen delivered
Ok - so can't you deliver the kitchen?
Even if she won't let you in?
yes we can
would you feel it just to continue if someone chased you away
OK. Then in my view you should do that.
Deliver the kitchen
But clearly you can't install it.
You don't need to give her the cost of installation back because it was her choice not to let you in
It is not your fault you can not carry out the installation
So yes deliver the kitchen but clearly you can't install it
That is not your fault
thank you advice
Can I clarify anything about this today please?
may I ask
If we quote a project and it becomes clear we have undercharged are we allowed to approach the client to ask to adjust the price
or do we have to carry the loss legally
Yes, if your terms and conditions allow
thank you you have been most helpful
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