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I offered to visit tomorrow evening to see what the situation is but I now feel very threatened with what they have said to me. After over 2 months since I delivered the dress and after I asked her to contact me in thhe event of any query, what is the situation as it is only 3 weeks before the wedding and she has only just let me know?
Thank you for that Jo that is really helpful. because I am now worried about the visit tiomorrow, in the event the husband to be is there or that either he or she continue to threaten me do I have a right to walk out and tell them their behaviour is unacceptable? Also, if I look at the dress and feel that either further alterations have been made not by myself do I also have the right to walk out suggesting they approach an alterative seamstress?
I have now offered to visit with only the bride and me present to simply have a look at the dress and discuss what action to take. I also offered free of charge to carry out anything to help her on the understanding there is no admission of guilt.
I offered 2 dates that I had and offered outside working hours to try and help. She has declined this offer and decided to book an appointment with another seamstress. I have told her as she declined my offer any incurring costs with another seamstress is their own responsibility as I offered to do this free of charge which she has declined. Am I correct? Kind Regards Rachel
What is the possible sale of goods act that could be used?
I also ought to mention that she has emailed me stating that a lace hem was the agreed alteration. the dress has a satin hem not a lace one. She also said she paid £75 (which she did) for the split: £50 for the lace hem, £25 for the bustle loops. This was not the case and I have copy receipt and customer index card records to prove the agreed alterations was: £25 satin hem, £40 tulle layers and £10 for addition of bustle loops. She has clearly described a dress that appears not to be the same dress that was presented to me in my shop. Surely my records would stand up in a court to prove my innocence? Kind Regards Rachel
What would be the likelihood of her winning a case that I feel she is falsely trying to get compensation for ?
something that 1. I am not guilty of and 2. A situation that hasnt occurred.
The lady has now taken her dress into a local bridal shop this morning for their advice. What I am worried is that the dress could well have been tampered with by another person after I delivered it back to the client and the shop would be looking at something I havent done. Where do I stand if she tried to claim for the costs of the alternative seamstress work? I dont want to pay out just to keep her quiet only to find I shouldnt have done this because it could imply I am admitting responsibility. What do I do? Kind Regards Rachel