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UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 4312
Experience:  English solicitor with over 12 years experience
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If someone has purchased a voucher removal treatment

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If someone has purchased a voucher for hair removal treatment as a gift and the voucher was never presented and the therapist did most of the treatment but not all then discovered that the voucher was out of date at the start and now wants to claim the full amount owed for the treatments recieved what is the correct legal term for that claim?
Did the customer mention that they were going to use the voucher at the time of booking or before the treatment started?
Customer: replied 3 years ago.

Yes that was the only rason they called to book. She cancelled her first appointment so by the time she came for the second treatment it had expired but I did not realise this at the time and asked that she bring it next time. I therefore had to rely on my memory of what treatment had been asked for because the client could not remeber. I did remeber her partnerr and I wanted to keep him and my client happy because he had already been a little difficult prior to this. The voucher was purchased in October and ran out on 23rd January her first treatment started in February. She still did not bring the voucher on the second occasion but mentioned that she thought there was more treatment expected. I said that I couldn't remeber and for her to bring the voucher. At this stage her partner emailed me and said that he appreciated that it might have been an oversite but he did purchase half leg and bikin line treatment.

Thank you.
I would suggest that you try and amicably resolve this with the client as it seems that you were also at fault for not checking the validity of the voucher before commencing treatment.
There is no point in taking this to court and you could lose the claim and not get anything from the client in court.
If you can get the client to agree to pay say half your costs, or to pay for treatment done in addition to what the voucher covered, that would be good.
May I help further?
Customer: replied 3 years ago.

Im already taking them to court so its too late for that. I

need to know the correct legal term for my claim as requested by the court?

Customer: replied 3 years ago.

Did you get my last message?

Customer: replied 3 years ago.

I need an answer. What is the correct legal term for my claim? This was my

original question.

Customer: replied 3 years ago.

You didn't answer my question so I am no further forward. I sent three more messages to you and waited a long time before making my rating. I am not sure what happened but I feellike I've wasted my evening and still have no answer.

Hello again,

I was offline and have just seen your messages.

The correct legal term is "breach of contract" as the customer failed to pay you for services rendered.

All the best. Please leave positive feedback
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