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I wrote a letter with the information in it, after a few days I received a letter which was rambling to me. They are now saying that I received the device again which was an iPad mini, I told them that I had returned it to them the second time with their delivery driver. They are saying they couldn't except it back as there was usage on it which is rubbish I never opend the box I had to open the outer package to see if there was a return address. Also they are still taking direct debits out of my bank account which shouldn't be. Also they have sent me a pre written letter requesting the address for the address which has come back via the address previously the people are getting anxious as they don't know if they are debt collection letters. Please help