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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 50178
Experience:  Qualified Solicitor
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we bought a car 6 weeks ago from a dealer and the gearbox has

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we bought a car 6 weeks ago from a dealer and the gearbox has just gone after only 1000 miles
Ben Jones :

Hello, my name is ***** ***** it is my pleasure to assist you with your question today.

Ben Jones :

How old was the car?


2003 but we paid top end money for it due to low mileage got year

Ben Jones :

ok let me get my response ready please

Ben Jones :

When a person buys a second-hand vehicle from a dealer they will have certain rights under consumer law, specifically the Consumer Protection from Unfair Trading Regulations 2008 (CPR) and the Sale of Goods Act 1979 (SGA).

Under the CPR, the following business practices are deemed unfair if they prompted you to make a decision to buy the car in question:

  • Giving false information about the vehicle or deceiving the buyer through false advertising

  • Giving insufficient information to the buyer, for example leaving out important information about the condition of the car

Failure to adhere to the CPR rules will be unlawful and may even amount to a criminal offence so if you believe that the dealer acted in contravention of these rules you can bring this up with them when you contact them about this.

In addition, you will have certain rights under the SGA, which states that when you buy an item from a business seller it must be of satisfactory quality, fit for purpose and match its description. If the car does not satisfy any of these, the dealer will be responsible.

They will only be liable for faults that were present at the time the vehicle was sold, even if they become apparent later on. However, they will not be liable for fair wear and tear, misuse or accidental damage or any issues that were brought to the buyer’s attention before the sale. The age and value of the vehicle will also be relevant and the expectations of older vehicles will certainly be lower.

If the vehicle does not meet the above requirements, the buyer can reject the vehicle and return it to the dealer requesting a refund. However, this will need to be done within a ‘reasonable period, which is usually 3-4 weeks after purchase.

If the buyer is too late to reject the vehicle, they could instead request that it is repaired or replaced without causing them significant inconvenience. The dealer may only reject a repair or replacement if it is impossible or disproportionate in the circumstances. If that happens, you are entitled to get it repaired elsewhere and claim back the repair costs, although there is an obvious risk in doing so as there is no guarantee in getting any of the money back.

If the dealer refuses to resolve this issue or accept any liability, you could take legal action against them. However, before going down that route you should try and resolve the issue directly with them by sending them a formal letter specifying how you want this matter resolved and giving them 7 days to respond. Advise them that if they fail to get back to you or deal with this in a satisfactory manner, you will have no other option but to report them to Trading Standards and issue legal proceedings to seek compensation.


I found this exact information word for word on the internet for free ! I wanted something a bit more specific. The faullt has only just come to light but must have been there a while but how can we prove that ? Im not happy to pay £38 for the same info thats already free to view online !!

Ben Jones :

to prove that the fault had been there you need to get the opinion of an independent garage, you can't get a lawyer to help with that - you obviously need a mechanic who will inspect the car and advise you on whether it is a fault that would have happened in any event or something which was there for a while


I also thought that it would be expected to last longer than 6 weeks under the sale of goods act...surely that means its not fit for purpose ?

Ben Jones :

not necessarily - a gearbox is something which can eventually go on a car - this car is 12 years old, it could have been something which was going to give eventually anyway. However, in the first 6 months of purchase it is for the dealer to prove that the car was of satisfactory quality when you bought it so if you were to take this further they will have to show that this was the case

Ben Jones :

Can I help any further?


Thankyou ! ..thats what i was looking for... a bit of clout I can throw back at them ! Now Im happy with your answer !

Ben Jones :

You are welcome, glad we got there ... remember to mention the legislation too

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