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Hello, I moved out my house and called my phone and internet provider to delete my account. They said they did it and now, few month after they want me to pay £140 however I don't use it. My house agency also informed them, when I moved out. I tried to discuss with them, but they haven't answered my messages and disconnected me when I talked with them online. What shell I do now? Thank you Maria Frigyesi
They are Talktalk company. This is using fee, not cancellation fee. I didn't read the terms and conditions, I asked them and trusted in their answer. I called them on phone, I asked the cancellation. When I realized this problem I called them again, I told them that I didn't live on this address anymore and the account was not in use. I told them that I will speak with my agency who rented my house. The agency said they sent a letter to them. Talktalk haven't answered yet and then I contacted with them on chat, they transferred me over and over again to someone else and then the connection hsd been broken. I run out of time this case and now I have just checked my account, I already have to pay 140£ and my account still active. If I pay for them tomorrow morning, can I do something or find out something after? I can't trust them, it is not the first time when a provider is tricking on me. Thank you