Sorry for the delay - Family Sunday!
He is the Head (Director, I think) of HMCTS, SE Regional Support Unit. I would believe, therefore, his remit is to ensure all functions of that Unit operate 'correctly'
However, on his 'watch' the unit has (in spite of being chased by my MP) failed to
1. Acknowledge, let alone reply, to a formal complaint addressed to a specific Judge
2. Acknowledge, let alone reply, to an Application to Appeal, necessarily addressed to the same Judge
3. Failed to allocate to track a number of Cases forwarded by MCOL - such as to permit Costs of £ 6,228 to be awarded to me in respect of (my) Claim for £ 5,000 - which should have been contrary to CPR 27.14.2
Although the previous respondent dismissed it out of hand I think the ruling and explanation of Slesser LJ is significant?