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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 50209
Experience:  Qualified Solicitor
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Recently bought leather suite. Fault in one recliner chair

Customer Question

Recently bought leather suite. Fault in one recliner chair I.e. seat slopes to one side. Leather overstretched in other recliner. Asked on several occasions for money back. No response. Retailer sent furniture technician who confirmed the above and took photos and submitted his report to retailer. Retailer offered repairs. Refused to take furniture back saying they didn't wish to be lumbered with faulty furniture. Did not respond to request for money back. Agreed to repairs as being proof of faults. Sent letter of rejection of furniture requesting full refund. No reply after seven days. Matt XXXXX

Submitted: 3 years ago.
Category: Law
Expert:  Ben Jones replied 3 years ago.
Ben Jones :

Hello, my name is ***** ***** it is my pleasure to assist you with your question today. What is your specific query about this please?

JACUSTOMER-misyn40o- :

There is no reply from Ben Jones

JACUSTOMER-misyn40o- :

No answer shown. Cancel transaction

Ben Jones :

Hello I have not provided an answer because I have not yet heard back from you with a response to my initial query above - I wanted to know what your actual query is, what you want to know about this situation - you initial post only included statements, there were no questions asked so I did not know what advice you needed. Thanks