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LondonlawyerJ, Advocate
Category: Law
Satisfied Customers: 823
Experience:  Solicitor with over 15 years experience.
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I signed a contract with an estate agent last Thursday at my

Customer Question

I signed a contract with an estate agent last Thursday at my property, at the valuation I was told commission was 1%, then suddenly when signing the contracts whilst my house is going to the market at 380.000 they expect more that I have to pay 10% extra plus vat on anything my house sells for. I went into to their office last Friday to ask if there was a cooling off period which they seem to have no knowledge of and also was not told of the contract period with them until signing which is 18 weeks. But today been out pm come home there is a for sale board outside my house, which I had agreed to but they haven't even taken any photo's of my house yet. I have a week later not even received a copy of my contract and whilst it shouldn't make a diffence I am a single woman, just feeling very mislead need help .
Submitted: 3 years ago.
Category: Law
Expert:  LondonlawyerJ replied 3 years ago.

Hello, I am a solicitor with 20 years experience. I will try to answer this.


Have you signed a contract with 10% commission on it?

JACUSTOMER-mhbdsgd1- :

Yes I did, but only until I had the estate agent sitting at my table with the contract I never knew this as was led to believe the commission was 1% only then suddenly with the papers in front of me I had different from what I was told at the valuation, but due to being the first time I have ever sold or brought on my own I actually felt very intimidated, that is why on the Friday I questioned whether there was a cooling off period, unfortunately the agent I dealt with wasn't working on that day and my question to fellow staff seemed to get brushed under the carpet, and they were more interested in explaining the reason behind the commission. Now it feels like they were covering his back and at this early stage now feel I can not work with this company.


Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, gives you a 14 day cooling off period after signing the contract as long as it was not signed at the Agents. office.