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Hello my name is ***** ***** I will help you with this.
On what basis is he saying it is your fault?
What is it you want to achieve please?
Ok, do you know the cost of putting this right?
Ok what you need to do is get a number of quotes for getting the work done. This then forms your loss. You need to take a number of quotes for getting it done.
You need to write and set out your losses and request they do the work and start it within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
More than £10,000 then you will need representation for trial.
Can I clarify anything for you about this today please?