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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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My daughter paid a Registration Fee to a company organising

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My daughter paid a Registration Fee to a company organising volunteering holidays abroad, last year. Shortly after this she fell ill, and is currently under the care of a Specialist. Realising that she would not be able to go this August, she asked for a refund of the Registration Fee.
This was refused on the grounds, that under their Terms and Conditions, the fee could only be refunded within seven days of payment.
The company have said the Registration Fee is valid until 2019, but it will not be feasible for her to do after August 2015.
Is this company within its rights to refuse a refund.
Yours sincerely,
Dr M Matthews
Hello my name is ***** ***** I will help you with this.
What do the terms and conditions say about a refund please?
Customer: replied 3 years ago.
Terms and Conditions: if a volunteer has paid their registration fees and cancels within seven days of the Registration Date, the fee is refundable provided written written notice is received within seven days.
If the cancellation is outside the seven days it is non refundable.
Dr M Matthews
How many days did she try to cancel?
Customer: replied 3 years ago.
The volunteer holiday was for 2 weeks, none of which she was able to go on, due to illness. Her request for a refund was via email, and the response from the Volunteer Admin was likewise.
Dr M Matthews
Yes. From when she signed up how long was it until she cancelled?
Customer: replied 3 years ago.
Apologies, but I am unsure of the exact date my Daughter paid the Registration Fee as she is out at the moment. It would however have been nearly a year ago as far as I am aware.. She fell ill towards the end of last July.
Dr Matthews
Thank you. Its bad news then I am afraid. If she paid the deposit then she agreed to their terms and conditions. That means if there is no cancellation within 7 days they are entitled to keep the money and she is not entitled to a refund.
Sadly that is my view. But if she wants to take it to Court I will outline the procedure below.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
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I am just following up on this. Is there anything else I can help with? If so, please let me know.