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They did not give me a copy of the Contract but sent terms and conditions for the deposit - I do remember reading on the Contract that there was a 2 week cooling off period.
I cannot see any reply for advice, where do I check?
Thanks for the information.
I spoke to trading standards and they are looking into this one but I paid the deposit to the Addiction Treatment Ltd and the terms & conditions said a 14 day cooling off period with both the deposit mentioned and the full amount mentioned as payable on admission.
I understood this to mean that there was a 14 day cooling off period but the full amount paid was to the Sanctuary Lodge and I signed the contract there and they got my husband to sign it even though he was not in sound mind or body (could hardly stand or talk.
At no point was he examined by a doctor - I spoke to one on the telephone but surely this cannot be legal?
trading standards have said that I agreed to the distance contract which under the consumer contract regulations 2013 the second was under this law also.
They suggested sending a letter giving them a period to repay but I have received several emails from the Sanctuary Lodge and Addiction to say there is no refund as I agreed to pay with no refund which I did not.
What do you think?
Terms hopefully attached.
I have typed a letter giving 14 days for a refund less money for the overnight stay from the deposit but addressed to the Addiction Treatment Ltd as the original contract and terms and conditions came from them and mentioned the full amount to be paid on admission.