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The issue is not the service and not an issue of drop in service but the idea that I was transferred to TT without my permission. I did not want TT but was transferred to them. Now since I have signed with Sky and Sky has notified TT that I am cancelling TT service TT is stating they may charge me for early termination of a contract I did not sign for, agree to, or receive T&C. So what I want to know is since I did not authorize TT to direct debit my bank account how can they do this without my permission. Secondly how can TT charge me a termination. With respect, reread my initial comments, please.
Good Reply. As a preamble please note, Virgin has "transfered" service for over 100,000 customers to TT.
I have had service with Virgin for over two years and have never received a contract or T&C. Additionally, I have never receive T&C from TT. In the letter I received from TT they reference Section 10 of T&C which, to repeat, I have never received. So since I have NO T&C from either company I can not determine any contract rights Virgin may have to transfer. I do recollect that dealing with other services like mobile phone that you are normally committed to a contract for two years. So do you have knowledge of the enforceability of a contract terms when you continue to have sevice beyond the initial commitment. In writing this it becoming clear I need the contract (T&C) from both companies but that may be like pulling teeth and take forever. I really now don't know what I am asking now, maybe some guidance particularly in regard to should I cancel the direct debt to avoid charges for cancelling before the minimum period.