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Hi, thanks for this. Certainly useful. Regarding the May rent, I'd just like to understand whether I have any recourse around the fact that notwithstanding my payment to them in error - the agency still paid over this money to the landlord in error? Indeed, they have acknowledged this. It is this second error that has resulted in the hold up of its payment. Furthermore, there appears to be no grounds for the June rent being withheld?..
Ok thanks for this - I suspect I will be pursuing a court summons if the matter isn't resolved soon. Thanks again.