In the latest reply from the Ombudsman I was given four areas they could cover. Mine was not listed.
How can you say the Ombudsman is independent when they are financed by the energy companies?
This battle began when I signed on with them and they drastically underestimated my energy costs. I was contracted to pay £41 per month. When they realised their mistake they increased it to £90 per month, but in their typically inept fashion they didn't allow sufficient to cover the sum accrued. I have serious mobility problems so someone comes from time to time to read my meters. The rest of the time it is estimated. In October 2013 my statement arrived saying I owed in excess of £1,100. At the same time it was impossible for me to get in touch with them. In desperation, in February 2014 I cancelled my Direct Debit. Letters, demands and threats began to flood in. I continued to pay the contracted sum from my bank without renewing the Direct Debit. I now have a file several inches thick in which they consistently avoid answering any of my comments or questions.
In July 2014 they sent two "high class" (i.e. very smartly dressed) debt collectors to collect £83.43. When they saw the amount of correspondence I have, one of them read my meters (with my agreement) and then rang the company. The amount they were to collect had mysteriously gone up to £236.07. I said I wouldn't pay it as I was still waiting for a response from the Ombudsman. They were pleasant and courteous the whole time they were here. I wonder how much that will have cost the energy company.
What makes you think they would balk at paying the cost of court action when they haven't been worried about how much it has cost them so far to threaten and harass me?
I am also concerned that wherever I turn for advice the only matter for concern is the money. I am 77 years old; a widow, living alone, with serious mobility problems, and it seems to be okay for them to attempt to intimidate me over more than two years. Another name for it is bullying, and I thought this was against the law.
I'm sorry, Ben. I'm sure you are doing your best to help. Most of the time I manage this well with the support of family and friends, but I have had a very bad day. It makes me wonder what it would be like for someone in my position, but without support that I have.
With best wishes