How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

I bought a new mobile phone from 02 5 months ago, it has gone

Customer Question

I bought a new mobile phone from 02 5 months ago, it has gone wrong, I sent it to o2 repair centre, they said the warranty was not valid, I have this phone insured also, but all they do is make excuses why it cannot be dealt with, I think they is some kind of fraud going on as I pay for this service ,they want my money but not to sort out my phone. My phone just stopped charging and that was all that was wrong, they are now saying it has been damaged, it was not damaged when it left for repair but now it is which makes the warranty not valid, can you help me to sort out this matter ?
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
What is the cost of repair please?