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I keep trying to reply to ask a question before paying for the extra help when it may not be necessary but this site won't let me write for more than a couple of minutes (and disabled as I said) so if I need it can you offer it later?
For some reason I cannot see my last reply. Many thanks for your help. Would this be the same advice for the EU? They have made it confusing as one company address is in Barcelona, the other in London. Would it be legally binding if via email today? I can send to those addresses too but not today as a result of the additional pain caused by exceeding my disability/chronic disease's limits, I am now stuck in bed (a flare in pain of my disease generally lasts 1-5 days, so almost all the trip). Which is also entirely their fault as I had to get back from the hire car centre without a car meaning a lot of painful moving on extra medication to be able to do it but then there is always a worsening in the condition and payback afterwards lasts days, which now means today I cannot physically move at all or post anything, losing a further day(s), and making the likelihood of attending the treatment all the more thin and gut-wrentchingly sad (I have waited 6 years to do this treatment, all of them bedridden). They are claiming I called to cancel and now ignoring all contact. The evidence of this being entirely false from the phone company's records can be obtained. Many thanks again.
Thanks so much Alex.