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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
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I bought a wedding dress online which I think was shipped

Customer Question

I bought a wedding dress online which I think was shipped from China, there was no custom made aspect to this transaction as I ordered a standard size. Upon receiving the dress it does not suit me at all, but upon contacting the website (EricDress), they have said that they will not refund but will discount another choice. This despite their published cancellation policy that they will refund if returned within 30 days. So far they have not supplied a return address to me. I did contact their customer services the same day to enquire on an exchange or refund. Where do I stand? The law is pretty clear in Europe but I cannot find any information for China.
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
How did you pay for it please?