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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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There i am a garage a customer came to me with an estimate

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hi there i am a garage a customer came to me with an estimate from an other garage for £3000 for engine running repairs.the car barely drove above 30mph,i look at the car and estimated approx £960 using used and new parts and the car drove fine after the customer road tested the car with me which he drove as well and paid me via a bank transfer and was happy,about 2hrs went passed and the customer rang saying the car was now jerking and he cannt drive it,i had the car recovered and have check out my repair which are working as they should and the car drove the same as it left with no faults codes so there is nofaults with my repairs,but after driving the car for 20miles the gearbox is jumping in and out of gear the mileage of the car is 166000 miles the customer is now taking me to court for the gearbox how do stand as he is saying it was fine before the repairs which there was no way of testing the car before any repairs as it was so slow in my opinion it was dangerrous to drive.before i did any work on the car i had asked him twice if the gearbox was ok he asked me to change the gearoil when i repaired the engine first time round.i beleive the engine is now running correctly with full power now and has highlighted this gearbox fault which i have put down to ware and tear how do i stand thanks dave
Hello my name is ***** ***** I will help you with this.
Have you had an independent examination of the vehicle done please?
Customer: replied 2 years ago.

hi i have not,the car is a saab i am a saab specialist and have rebuilt may automatic gearboxex,the gearbox in question the fault come when the gearbox is at its max opperating temp,however i was goint to send the car to an independant garage for a report

Ok, so as far as you are concerned there is no fault with the work you have done?
Customer: replied 2 years ago.

yes this is correct i have checked all my repairs and they are working as they should

Ok. Then you have nothing to worry about. I would ask for a Court appointed expert to examine the vehicle and produce a report. This will allow someone independent to examine it and produce a report and see whether your workmanship is defective.
If it is not then all will be well and you have nothing to be concerned about. If it is then it is likely you will have to do those repairs.
can I clarify anything for you about this today please?
Customer: replied 2 years ago.

yes the car is still here the customer told me on the monday he was taking me to court and i did try to resolve the matter in house i.e a deal on a good used gearbox but the customer declined this and said it was all my fault,i told the customer he had 7 days to remove the car as storage charges will be applied @£25 per day the customers car has been hear for 82days i have invoiced him now and he is refusing to collect or to pay am i correct i sent a email to him saying the car needed to be removed within 7 days is this a seperate issuse now for storage

Yes storage is a seperate issue and you can charge for that if he has been notified or it is within your terms.
Does that help?
Customer: replied 2 years ago.

yes thanks for your advise,do i have to get a court apponted expert or can i get a totaly independat garage to check my work and to diagnose the gearbox fault

Great, good luck!
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